We offer a 15-day return policy. You have 15 days from the date you receive your item to request a return. Please note that returns are only accepted for items without initials, numbers, logos, or any other custom adjustments.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at admin@validosa.com. If your return is approved, we will provide you with a return shipping label and instructions on how to send your package back. Items sent back without first requesting a return will not be accepted.

For any questions regarding returns, contact us at admin@validosa.com.

Damages and Issues

Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately so we can assess the issue and resolve it promptly.

Exceptions / Non-returnable Items

Customized Orders: All customized uniform orders are final and non-returnable due to the personalized nature of these products. Please carefully review all design details, sizes, and specifications before placing your order.

Sizing: Selecting the correct size is crucial. We provide detailed sizing charts and guidelines to assist you. However, we cannot accept returns or offer refunds for customized items due to incorrect sizing chosen by the customer.

Please review all order details carefully and contact our customer service team with any questions or concerns before placing your order. By proceeding with an order at Diaza Sportswear, you acknowledge and agree to this exceptions/non-returnable items policy. This policy is subject to change without prior notice, so we encourage you to review it periodically for updates.

For any questions regarding our exceptions/non-returnable items policy, please contact our customer service team.

We do not accept returns on sale items or gift cards.

Exchanges

To exchange an item, return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return. If approved, your refund will be processed and automatically applied to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

If you have any further questions or need assistance, feel free to reach out.